Andrew Vitalis

Andrew Vitalis

Resume

Hermann Certified Practitioner

Andrew Vitalis is a learning and development professional who partners with CEOs, executives and individuals to develop tailored learning experiences that maximise outcomes by moving from the theoretical to the practical.

With diverse industry experience and over 25 years frontline customer experience, Andrew brings a deep understanding of sales and customer experience and knows how to challenge thinking, creating a learning environment that fosters collaboration and thought leadership.

Partnering with the National Gallery of Victoria, Andrew guided frontline staff through change management and achieved a positive cultural change within the organisation. In conjunction with Readygrad, Andrew delivered graduate and intern training for National Australia Bank, assisting those new to the workforce, to transition from studies to corporate life. He also delivered the University of Sydney/Jobsmart programs, focusing on core-skill development including teamwork, presentation and communication skills. His collaboration with Woolworths, resulted in the creation and implementation of customer service and systems training to their new customer contact centre teams, which saw enhanced and consistent service delivery, the implementation of streamlined processes and effective team work skill development. Andrew has worked extensively with Qantas, designing, developing and delivering programs for customer facing teams.

Holding a Bachelor of Adult and Vocational Education, Andrew is also a certified Herrmann Brain Dominance Instrument (HBDI) practitioner, adding additional perspective and further enhancing the learner experience and course outcomes.

What our participants say about Andrew’s short courses...

The University of Newcastle, Sydney Campus is a leading provider of short courses in Australia, with industry qualified and experienced educators that bring up-to-date real-world skills directly to the classroom.