Stakeholder Management Course

Stakeholder Management Course

Project Management short courses in Sydney, open to everyone.

Achieve goals and lead your projects to success with our Project Management courses in Sydney.

Enhance your ability to lead teams and analyse complex problems with a project management course. Learn Project Management with our Project Management courses in Sydney - short courses open to everyone.

Effective stakeholder engagement is essential to ensuring the successful implementation of any project, initiative or operation and this stakeholder management course will ensure that you have the right tools to identify and plan how to consult and communicate with your key stakeholders. This stakeholder management course will breakdown the stakeholder engagement process and illustrate the key elements required in order to build stakeholder trust and the stakeholder support required to achieve desired outcomes.

Learning Outcomes

At the completion of this stakeholder management course you will be able to:

  1. recognise that stakeholders are different and have different goals and agendas.
  2. develop a structured approach to identifying and analysing stakeholders.
  3. develop a stakeholder engagement plan.
  4. manage stakeholder engagement.
  5. monitor stakeholder engagement.
  6. improve stakeholder engagement through targeted and improved communication planning.
  7. assess stakeholder satisfaction (via honest feedback) and lessons learned.

Course Content

This stakeholder management course will cover the following content:

Introduction to Stakeholder Management

Identifying Stakeholders

  • Types of stakeholders.
  • Techniques to identify stakeholders.
  • The Stakeholder Register.

Planning how to manage the Stakeholder engagement

  • Have you met all of your stakeholders? If not, why not?
  • Meeting the stakeholders and assess.
  • Determining stakeholder support for the project or initiative .
  • Techniques to “manage” the engagement with specific stakeholders.
  • Planning how to “manage” the specific stakeholders.
  • The Stakeholder Management Plan.

Managing the Stakeholder engagement

  • Executing your Stakeholder Management Plan
  • How do changes in stakeholders affect your work?

Monitoring stakeholder engagement and communication

  • The quiet stakeholder.
  • Communications methods, tools & techniques

Wrap-up and close

  • Stakeholder satisfaction
  • Lessons learned from the initiative, project etc.
  • Area for improvement

Intended Audience

This stakeholder management course is designed for individuals who wish to learn more about stakeholder management principles. It particularly suits participants who are either managing, running or contributing to projects or organisational initiatives designed to deliver organisational objectives.

Continuing Professional Development
This stakeholder management course offers 6.5 hours of professional development training that can contribute towards your prerequisite hours for certification. It also partially satisfies the training requirements for Project Management Institute’s Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)® certification.

Delivery Style

This stakeholder management course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the trainer in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This stakeholder management course has no prerequisites and is open to all members of the public.

About your instructor

Terry Quanborough

Terry Quanborough

Terry Quanborough has worked in the Information Technology industry for over 30 years, initially based in England, then New Zealand and Australia.

He has held Senior Executive positions in global Professional and Consulting Services organisations, with primary focus on Systems Integration and Program / Project Management including project governance. His career has included 25 years with major multinational IT corporations such as Digital Equipment Corporation and Compaq Computer Corporation, where he held several senior positions within the Asia Pacific Executive Team.

Terry has undertaken business assignments in most countries within Asia plus Mauritius, Australia, New Zealand, USA, Canada and UK.

He was Asia Pacific Director, Program Management Office for a multi-national organisation with specific responsibility for the strategy and health of the project portfolio across the region, plus project management competency and the project methods, processes, standards and tools. He was also the custodian/co-developer of the methodology and the project management training and development program. In addition, he drove the PMI® certification program for program and project managers and introduced the concept, then managed and delivered Project Management Universities across Asia Pacific. This model was subsequently rolled out on a worldwide basis.

Prior to that role, Terry was Manager, Australia Professional Services, a Project and Consulting Practice with a large base of client-facing project managers and consultants deployed throughout Australia. He was responsible for revenue, margin and client satisfaction.

Terry is a speaker at international project management conferences and seminars, and has written several Project Management related papers. He is a founder member of the Project Management Institute (PMI®) Sydney Chapter and served as a Board Director for 5 years and is a recipient of the PMI® Australia Chapters' “Distinguished Contribution Award”.

On a voluntary basis, Terry participates as leader or on-site visit team member for the PMI® Global Accreditation Centre for Project Management (GAC). The GAC supports the accreditation of University project management programs on a world-wide basis.

Terry specialises in Project Management and Consulting Services that include Project Reviews & Governance and also Program / Project Offices set-up and/or review with associated processes, methods and governance structures, sometimes using a build-operate-transfer model. He also conducts both public and in-house project management training programs.

Education and Professional Affiliations
  • Fellow of the Chartered Management Institute (FCMI) - United Kingdom
  • Graduate of the Melbourne Business School Executive Program, University of Melbourne, Australia
  • Graduate Diploma in Management Studies (DMS), Nottingham Trent University, England
  • Member of the Project Management Institute (PMI®)
  • Certified Project Management Professional (PMP®)
  • Diploma in Project Management (BSB51407)
  • Chartered Member of the British Computer Society – The Chartered Institute for IT (MBCS)
  • Chartered IT Professional (CITP)
  • IT Professionals New Zealand (MITP)
Articles by Terry


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The University of Newcastle, Sydney Campus is a leading provider of short courses in Australia, with industry qualified and experienced educators that bring up-to-date real-world skills directly to the classroom.