Microsoft Outlook Course: Level 2

Microsoft Outlook courses in Sydney. Organise your inbox. Simplify your life.

Microsoft Outlook is the professional email and calendar app that helps you stay on top of what matters. Learn Microsoft Outlook with Microsoft Outlook courses in Sydney – created for you by the University of Newcastle.

The skills and knowledge acquired in this Microsoft Outlook course builds on the introductory skills of Microsoft Outlook Course: Level 1 and are sufficient to be able to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more.

Learning Outcomes

At the completion of this Microsoft Outlook training course you should be able to:

  1. Effectively edit email messages.
  2. Organise and work with mail folders and use quick steps.
  3. Use the search facilities to locate messages and other Outlook items.
  4. Work with message views.
  5. Create and work with colour categories.
  6. Create and use rules to manage your email messages.
  7. Use many Outlook features as you work with email messages.
  8. Schedule appointments and events in your calendar.
  9. Schedule meetings using Outlook.
  10. Monitor and manage your contacts within Outlook.
  11. Create and work with task requests.

Course Content

The following content will be covered in this Microsoft Outlook course:

Editing Messages in Microsoft Outlook

  • Copying Text Within a Message.
  • Copying Text Between Messages.
  • Copying From Another Source.
  • Deleting Text.
  • Removing an Attachment.

Organising Messages in Microsoft Outlook

  • Creating a Message Folder.
  • Moving Messages.
  • Copying Messages.
  • Deleting Messages.
  • Recovering Deleted Messages.
  • Cleaning Up Conversations.
  • Working With Favourites.
  • Deleting Message Folders.
  • Recovering Deleted Folders.
  • Emptying Deleted Items.
  • Automating Common Tasks With Quick Steps.
  • Customising a Default Quick Step.
  • Creating a Quick Step.
  • Using Quick Steps.
  • Archiving Messages.
  • Recovering Archived Messages.

Searching using Microsoft Outlook

  • Using Instant Search.
  • Expanding the Search.
  • Search Query Syntax.
  • Search Query Syntax Dates and Size.
  • Using Recent Searches.
  • Search Options.
  • Searching Other Outlook Items.
  • Using a Search Folder.
  • Customising Predefined Search Folders.
  • Creating a Custom Search Folder.

Working With Microsoft Outlook Views

  • Changing the Current View.
  • Arranging Messages Within a View.
  • Sorting Messages Within a View.
  • Working With Columns in a View.
  • Formatting Columns in a View.
  • Creating a Custom View.
  • Adding a Filter to a Custom View.
  • Deleting a Custom View.

Microsoft Outlook Colour Categories

  • Creating a New Colour Category.
  • Assigning a Colour Category.
  • Finding Messages With Categories.
  • Removing Categories From Messages.
  • Deleting a Colour Category.

Working With Rules in Microsoft Outlook

  • About Rules.
  • Creating a New Rule From a Template.
  • Selecting the Rule Conditions.
  • Selecting the Rule Actions.
  • Selecting the Rule Exceptions.
  • Naming and Reviewing the Rule.
  • Testing the Rule.
  • Managing Existing Rules.

Microsoft Outlook Email Techniques

  • Effective Email Management.
  • Recalling a Sent Message.
  • Printing a Message.
  • Printing a Message List.
  • Message Formats.
  • Changing the Message Format.
  • Choosing Themes or Stationery.
  • Applying a Theme or Stationery to a Message.
  • Turning Themes or Stationery Off.
  • Applying a Theme.
  • Saving a Message Draft.
  • Using a Saved Message.
  • Sending a Voting Message.
  • Responding to a Voting Message.
  • Tracking Voting Responses.
  • Sending Automatic Responses.

Appointments and Events in Microsoft Outlook

  • Quickly Scheduling an Appointment.
  • Scheduling Using the Appointment Window.
  • Rescheduling an Appointment to Another Day.
  • Rescheduling an Appointment to Another Time.
  • Creating Recurring Appointments.
  • Changing Recurring Appointments.
  • Scheduling an Event.
  • Scheduling Free and Busy Times.
  • Categorising Activities.
  • Printing Your Calendar.
  • Deleting Activities.

Scheduling Meetings using Microsoft Outlook

  • Scheduling a Meeting.
  • Meeting Response Options.
  • Responding to Meeting Requests.
  • Tracking Meeting Responses.
  • Changing a Meeting.
  • Adding or Removing Attendees.
  • Preventing Responses.
  • Cancelling a Meeting.
  • The Scheduling Assistant.
  • Using the Scheduling Assistant.
  • Scheduling Meetings Using Calendar Groups.

Managing Contacts in Microsoft Outlook

  • Adding a Contact From an Email.
  • Pinning a Contact to Favourites.
  • Contacting a Contact.
  • Contacting a Contact From the People Peek.
  • Forwarding Contacts.
  • Creating a Contact Group.
  • Using a Contact Group.
  • Using a Partial Contact Group.
  • Deleting Members From a Contact Group.
  • Linking Contacts.

Microsoft Outlook Task Requests

  • How Task Requests Work.
  • Creating a Task Request.
  • Responding to a Task Request.
  • Completing an Assigned Task.
  • Viewing Updated Task Requests.

Intended Audience

Providing comprehensive and thorough coverage of using Microsoft Outlook, this Outlook course is ideal for new or existing users seeking to learn Outlook tasks outlined in the course content.

Delivery Style

This Microsoft Outlook course is presented as instructor-led computer-based training in a Microsoft Windows environment. You’ll have dedicated access to a computer exclusively for your use so you can follow instructor training and work through examples.

Course Prerequisites

This Microsoft Outlook course assumes some knowledge of Microsoft Outlook. You should be familiar with the basic functions of a computer operating system such as navigating the environment using a mouse and keyboard, starting applications, copying and pasting objects, formatting text, creating folders, opening files, saving files, familiarity with the accessing the Internet and use of common web browsers. If you do not have these skills, we recommend attending the Basic Computer Skills Course before attempting this course.

Course Features

Available course dates

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