Emotional Intelligence (EQ) Course

Emotional Intelligence (EQ) Course

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Emotional intelligence (EI), also known as emotional quotient (EQ) and emotional intelligence quotient (EIQ) is often defined as your ability to recognise, understand and manage our own emotions and recognise, understand and influence the emotions of others. This EQ course will facilitate the development of your emotional intelligence (EQ) through increasing your self-awareness, self-control and willingness to share with others. In this emotional intelligence (EQ) course you will build your intuition and perception so as to relate to others more readily, thereby fostering stronger relationships. This emotional intelligence course will increase your capacity to be aware of, control and express your emotions, then manage interpersonal relationships with empathy and by being judicious. In so doing, this EQ course will build your capacity to work well with others, managing stress and making more effective decisions.

Learning Outcomes

At the conclusion of this emotional intelligence course, you will be aware of the emotions that drive behaviour and how you can manage your own and others' emotions, especially when under pressure. You will have developed skills that will positively influence and motivate colleagues, team members and managers and so create an atmosphere that engages others.

Course Content

The following topics will be covered in this emotional intelligence (EQ) course:

Growing your self-awareness and management of your own emotions

  • Increasing your emotional self-awareness.
  • Developing your emotional self-control.
  • Growing your intuition and perception.
  • How your emotions and thoughts influence your behaviour.
  • Ways of managing your emotions across challenging situations.
  • How to pause and refrain from making a permanent decision based on a temporary emotion.
  • Learning to let go of resentments so as to create a more positive future.
  • The ability to control or redirect disruptive impulses, moods and to think before acting.

Recognising emotions in others

  • How to understand the emotions of the people you work with and lead.
  • Being able to read another person’s facial expressions to better understand what they are feeling.
  • Recognising when others attempt to manipulate emotions in order to promote a personal agenda or for some other selfish cause.
  • How to manage emotions when influencing and negotiating with others.

How to apply EQ in relating to others

  • How to build rapport and trust in relationships.
  • Displaying authenticity by saying what you mean without compromising your values and principles.
  • Projecting humility in order to naturally draw others to you.
  • Developing your propensity to help others.
  • How to build bonds and networks with others.
  • Acting as a catalyst for change.
  • Being committed to the development of other team members.
  • Displaying strength and courage in what you say.
  • How to become an inspiring leader.
  • Being focussed on delivering constructive feedback and outcomes.
  • Ways of setting healthy boundaries when relating to others.
  • Managing upwards, sideways and downwards by applying EQ principles.
  • Use of EQ in resolving conflict.

Intended Audience

This emotional intelligence (EQ) course is suitable for those who lead or works with other people and those who wants to develop a better understanding of themselves and others to enhance personal and professional relationships. This EQ course is designed for anyone working in the public or private sector or those in not-for-profit organisations.

Delivery Style

This emotional intelligence course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused learning context. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This emotional intelligence (EQ) course has no prerequisites and is open to all members of the public.

Course Features

Available course dates

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