Negotiation and Conflict Resolution Course

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This negotiation and conflict resolution course is based on a pragmatic approach to addressing conflicts that arise at work. The focus in this negotiation and conflict resolution course is on developing common ground, exchanging ideas, developing and applying practical skills, ensuring representation and recognition, and shaping relationships. Participants will learn how to enhance their self-awareness and understanding of diverse interests and values at work; consider perspectives from diverse world views; apply rigorous conflict analysis models, understand system dynamics and complexity of issues and actors; strive to achieve beneficial outcomes for stakeholders through collaboration. Case studies and practical skills activities will be used throughout this negotiation and conflict resolution course.

Learning Outcomes

At the completion of this negotiation and conflict resolution course you will learn:

  1. the nature and sources of conflict e.g. power, interests, values, in organisations and workplaces.
  2. how to diagnose and attend to conflict in diverse work and business contexts using case studies.
  3. how to listen, acknowledge and address diversity of interests and values in the workplace.
  4. the differences between mediation, negotiation, advocacy and other alternatives and how and when to apply them in the workplace or your business.
  5. how to match conflict handling skills in specific contexts.
  6. How to reach a workable solution.
  7. Build a positive team by resolving differences sooner rather than later.

Course Content

The following topics will be covered in this negotiation and conflict resolution course:

  • The nature of conflict.
  • Differing conflict resolution methods.
  • Employment relations contexts affecting conflict resolution methods.
  • Advocacy and research techniques.
  • The nature of negotiation.
  • Negotiation, strategy, tactics and power.
  • Negotiation phases and communication.
  • Behavioural dimensions of negotiation.

Intended Audience

This negotiation and conflict resolution course is suitable for those wanting to enhance their communication skills and further develop their conflict resolution strategies.

Delivery Style

This negotiation and conflict resolution course will be delivered as an interactive workshop consisting of a instructor lead lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This negotiation and conflict resolution course has no prerequisites and is open to all members of the public.

Course Features

Available course dates

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