Negotiation and Conflict Resolution Course

Negotiation and Conflict Resolution Course

Negotiation short courses in Sydney, open to everyone.

Negotiation courses in Sydney, open to the general public.

Learn Negotiation with our Negotiation courses in Sydney - short courses open to everyone.

This negotiation and conflict resolution course is based on a pragmatic approach to addressing conflicts that arise at work. The focus in this negotiation and conflict resolution course is on developing common ground, exchanging ideas, developing and applying practical skills, ensuring representation and recognition, and shaping relationships. Participants will learn how to enhance their self-awareness and understanding of diverse interests and values at work; consider perspectives from diverse world views; apply rigorous conflict analysis models, understand system dynamics and complexity of issues and actors; strive to achieve beneficial outcomes for stakeholders through collaboration. Case studies and practical skills activities will be used throughout this negotiation and conflict resolution course.

Learning Outcomes

At the completion of this negotiation and conflict resolution course you will learn:

  1. The nature and sources of conflict e.g. power, interests, values, in organisations and workplaces.
  2. How to diagnose and attend to conflict in diverse work and business contexts using case studies.
  3. How to listen, acknowledge and address diversity of interests and values in the workplace.
  4. The differences between mediation, negotiation, advocacy and other alternatives and how and when to apply them in the workplace or your business.
  5. How to match conflict handling skills in specific contexts.
  6. How to reach a workable solution.
  7. Build a positive team by resolving differences sooner rather than later.

Course Content

The following topics will be covered in this negotiation and conflict resolution course:

  • The nature of conflict.
  • Differing conflict resolution methods.
  • Employment relations contexts affecting conflict resolution methods.
  • Advocacy and research techniques.
  • The nature of negotiation.
  • Negotiation, strategy, tactics and power.
  • Negotiation phases and communication.
  • Behavioural dimensions of negotiation.

Intended Audience

This negotiation and conflict resolution course is suitable for those wanting to enhance their communication skills and further develop their conflict resolution strategies.

Delivery Style

This negotiation and conflict resolution course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This negotiation and conflict resolution course has no prerequisites and is open to all members of the public.

About your instructor

Ann Brewer

Ann Brewer

Professor Ann Brewer is the Dean, University of Newcastle, Sydney. Her career has spanned organisational behaviour, psychology, education and business as a researcher, lecturer, and author. Her research expertise is people at work including conflict, change, leadership, commitment, stress as well as gender.

Ann is an accredited executive coach with more than 20 years of experience enhancing the performance of individuals, teams and organisations. In that capacity she designs and develops coaching programs for whole-of-organisations as well as 1:1 coaching consultations. She begins with establishing a foundation for each client to clarify their professional aims and values for developing and sustaining leadership resilience. Her coaching strategy is focused on leadership, relationship and culture building as well as dealing with thorny issues and conducting difficult conversations.

Ann’s professional background incorporates diverse programs and initiatives for individual development, team building, organisation design, and facilitation. Her practical approach to leadership and organisation development is derived from her own senior leadership positions.

Her work has been applied in diverse industry sectors such as business, education, industrial relations, human resource management, health administration, public policy, transport and logistics; banking and mining. She has led commercial facing entities including a start-up to success.


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Training for groups of employees

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Employer Sponsorship

Employer sponsorship

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Course Features

Available classes for Negotiation and Conflict Resolution Course

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The University of Newcastle, Sydney Campus is a leading provider of short courses in Australia, with industry qualified and experienced educators that bring up-to-date real-world skills directly to the classroom.