Business Process Course: Lead Operational Efficiency

Business Process Course: Lead Operational Efficiency

Short courses in Sydney, open to everyone.

Seize opportunity, without being burdened by unnecessary processes with our Process Improvement courses in Sydney.

Learn Process Improvement with our Process Improvement courses in Sydney – short courses open to everyone.

This business process course will help you map business processes and then design operational improvements to enable greater efficiency. This business process course will capture the contemporary influence of design thinking on business process re-design and will embrace both the broader conceptual elements of process re-design as well as the specific elements needed for detailed business process reengineering.

You will be provided with a toolkit of process design methods for applying across commercial, government and not-for-profit sectors. In this business process course you will gain practical skills for implement process design improvements in team-based settings. In so doing, you will learn how to use information systems and process flows for strategically re-aligning an organisation for greater productivity.

Business process re-design tasks can arise from changes in organisational structure or can be specific to a particular function. These functions are wide-ranging and can include process re-design in customer service, sales, marketing, logistics, procurement, manufacturing, service delivery and finance.

Learning Outcomes

At the conclusion of this business process course, you will have an appreciation of how business processes can be mapped with an eye for improvement. You will apply the business drivers for facilitating breakthrough process redesign and overall organisational strategic alignment. You will be equipped to consider the financial implications of your process re-design tasks.

After completing this business process course you will have a systematic set of steps and tools for process governance, orchestrating change and monitoring successful implementation.

Course Content

The following topics will be covered in this business process course:

Tools for mapping business processes

  • Architecture for business process maps, including mapping symbols.
  • Distinguishing between processes, sub-processes and activities.
  • Use of value stream map – current state (“as is”) and future state (“to be”).
  • Critical Path Analysis.

Process Design

  • Principles of process design.
  • Information systems versus workflow.
  • Process engineering and reengineering.
  • Systems thinking.
  • Theory of Constraints.
  • Complexity Theory.
  • Modelling techniques.
  • Process costing.

Process Implementation

  • Workflow engines and automation.
  • Iterative testing.
  • Perform what-if analysis.
  • Roll-out.
  • Stakeholder engagement.

Process Optimisation

  • Business process improvement cycle.
  • Change Management.
  • Lean methodology.
  • Six Sigma tools.

Process Monitoring

  • Creating appropriate measures for process performance.
  • Balanced scorecard.

Intended Audience

This business process course is suitable for anyone who is looking to develop their business processes management skills, business process mapping and business process reengineering knowledge and expand on their leadership approach to innovation and operational efficiency. This business process course has been designed for professionals at all stages of their career from diverse sectors, including public and private enterprise, as well as institutions and not-for-profit organisations. Post-graduate students seeking a more practical understanding of how to successfully execute business process mapping and business process reengineering will also benefit from this highly practical business design course.

Delivery Style

This business process course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This business process course has no prerequisites and is open to all members of the public.

John Scott applies the latest advanced practices in the fields of business, leadership, organisational psychology, analytics and engineering to educational delivery. He has been involved in management and training for more than 30 years. He has held senior corporate and general management positions for multinationals across a range of industries, both in Australia and overseas.

Today as a global management consultant working across all continents, John captures the most recent thinking and practices in the short courses he teaches at University of Newcastle. John is multi-disciplinary, being degree qualified in business, psychology and statistics. He is also an accredited lean engineering practitioner. He has spent the last 15 years designing courses for a range of leading public universities in Australia, as well as one of the world’s largest private universities headquartered in USA. With this background, he brings to UoN the most up to date short courses for equipping and developing today’s modern professional in the world’s leading practices.



Available for alumni, concession cardholders, seniors, staff and students.

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Course Features

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