Assertive Communication Skills Course: Getting What You Want

Assertive Communication Skills Course: Getting What You Want

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This assertive communication course will provide you with the tools to communicate effectively, professionally and with confidence. You will be given constructive ways for achieving the outcomes you are looking for and be provided with the most up to date and advanced tools (based on industry best practice) for enabling you to be assertive, even in the most challenging situation.

In this assertive communication course you will gain the confidence to remain calm and speak confidently and respectfully so that you are heard and noticed, thereby having greater influence over the outcomes. You will develop skills for dealing with bullies in a calm and professional manner.

This assertive communication course will also provide you with the tools to handle tough conversations with less stress and more success. You will learn and practise how to be assertive, conversationally without being forceful or defensive. In so doing, you will master your mind and your physiology, thereby being less apprehensive in approaching difficult conversations and difficult people. The net result is that you will become more influential and persuasive in your personal and workplace conversations.

Learning Outcomes

On completion of this assertive communication course, you will be able to:

  1. Manage inappropriate comments and behaviour with confidence.
  2. Deal with disagreements with confidence and flexibility to achieve the outcomes you are seeking.
  3. Better deal with strong emotions in yourself and others.
  4. Handle misinterpretations in an even and balanced manner, thereby defusing bitterness and resentment.
  5. Be more open and courageous in your conversations so as to achieve the outcomes you are looking for.
  6. Set clear boundaries and expectations amongst others, without fear or guilt.
  7. Confidently say no when warranted.
  8. Persuade and influence for achieving success.

Course Content

The following topics will be covered in this assertive communication course:

Building self-confidence and using clear direct honest assertive language

  • Developing self-confidence.
  • Stay calm when handling challenging people.
  • Establishing rapport, credibility and influence.
  • Our rights as assertive people.
  • How to say “no” effectively, in a number of different ways.

Communication and interpersonal skills development

  • How to demonstrate empathy, awareness and concern for others with good listening and communication skills.
  • How to overcome common communication barriers.
  • Learn to use active listening, diagnostic questions, accord statements, boundary statements and solution-focused questions.
  • Framing the conversation for a positive outcome.
  • Dealing with different communication styles.
  • The impact of non-verbal communication.
  • How to deliver and receive constructive feedback with ease and grace.

Assertiveness skills development

  • Set professional boundaries for engendering respect whilst also delivering required outcomes.
  • Confidently handle disagreements, disappointments and inappropriate behaviour.
  • Handle strong emotions in oneself and others.
  • Defuse resentment.
  • When to use humour to diffuse tense situations.
  • Conduct open and honest courageous conversations.
  • Use conflict situations as opportunities to create positive change and better results.
  • Practise how to be assertive, conversationally, without being forceful or defensive.

Techniques for being assertive when faced with different types of behaviours

  • Deal with aggressive behaviours, such as shouting, talking over you or invading your personal space.
  • Manage passive behaviour such as chronic complaining, emotional blackmail or playing ‘victim’.
  • Handle passive-aggressive behaviours – such as sarcasm or pointed jokes without feeling trapped.

Gaining co-operation and persuasion

  • How to handle people who ignore you, interrupt you, disagree with you, vent their anger on you, make unreasonable requests of you or unduly criticise you.
  • Moving stakeholders from being adversaries/detractors to advocates/supporters.
  • Gain cooperation with others.

Negotiation and problem-solving skills

  • How to ‘map’ the needs and concerns of all stakeholders when problems emerge.
  • Use problem solving tools for achieving a win/win outcome.
  • Focussing on issues, not behaviours.
  • Using neutral language to describe issues, so you can direct attention towards solution finding.
  • Addressing needs and concerns.
  • Talking through your options for action.
  • Prevent other people dominating your negotiations.

Intended Audience

This assertive communication course is suitable for all professionals, at any stage of their career, who are looking to develop or improve their assertive communication skills.

Delivery Style

This assertive communication course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This assertive communication course has no prerequisites and is open to all members of the public.

John Scott applies the latest advanced practices in the fields of business, leadership, organisational psychology, analytics and engineering to educational delivery. He has been involved in management and training for more than 30 years. He has held senior corporate and general management positions for multinationals across a range of industries, both in Australia and overseas.

Today as a global management consultant working across all continents, John captures the most recent thinking and practices in the short courses he teaches at University of Newcastle. John is multi-disciplinary, being degree qualified in business, psychology and statistics. He is also an accredited lean engineering practitioner. He has spent the last 15 years designing courses for a range of leading public universities in Australia, as well as one of the world’s largest private universities headquartered in USA. With this background, he brings to UoN the most up to date short courses for equipping and developing today’s modern professional in the world’s leading practices.

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